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Returns Policy

Effective Date: February 23, 2025

1. Overview

At METAFORGE INNOVATIONS LLC, we strive to provide high-quality IT services and digital solutions. If you are not satisfied with our services or products, we offer refunds under certain conditions outlined in this policy.

2. Eligibility for Refunds

Refunds may be issued based on the following criteria:

A. Digital Products & Software

  • If a purchased digital product or software is defective or fails to function as described, you may request a refund within 7 days of purchase.
  • Refunds will not be provided for digital products that have been downloaded, accessed, or used unless there is a verified technical issue.

B. IT Services & Subscriptions

  • For one-time IT services, refunds may be issued if the service has not been delivered as agreed or was not performed correctly.
  • For monthly or yearly subscription-based services, refunds are available within 14 days of the initial purchase, provided that no significant usage has occurred.
  • No refunds will be given for services already completed or if work has commenced.

C. Custom Development Services

  • Custom software development, website design, or consulting services are non-refundable once the work has started.
  • If a project is canceled before work begins, a partial refund may be issued, subject to administrative and processing fees.

3. How to Request a Refund

To request a refund, please follow these steps:

  1. Email us at info@metaforgeinnovations.net with your order details, reason for the refund request, and any supporting documentation.
  2. We will review your request and respond within 5-7 business days.
  3. If approved, the refund will be processed to the original payment method within 7-10 business days.

4. Non-Refundable Items

  • Completed services and projects
  • Downloaded or used digital products
  • Domain name registrations, hosting services, and third-party software licenses
  • Any services delivered in full as per contract agreements

5. Chargebacks & Disputes

If you initiate a chargeback or dispute without first contacting us, your account may be suspended, and future services may be denied. Please reach out to us first for any refund concerns.

6. Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on our website with an updated effective date.

7. Contact Us

For refund-related inquiries, you can reach us at:

By purchasing from METAFORGE INNOVATIONS LLC, you agree to this Refund Policy.